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Limited Warranty

Every SmartCat S12 is covered by a 12-month limited warranty against functional faults under normal household use.

Last updated: September 10, 2026

What is covered

Global Swanky LLC warrants that the SmartCat S12 will be free from defects in materials and workmanship under normal household use for the warranty period. This includes:

  • The drive motor and rotation mechanism.
  • Infrared sensors, the weight-sensing floor and the safety pedal.
  • The control board and power adapter.
  • Moulded structural parts — the chamber, the housing, the drawer and the support legs.

Warranty period

The warranty runs for 12 months from the delivery date on your original order. Repairing or replacing a unit does not restart the period; the replacement is covered for the remainder of the original term, or 90 days from the replacement date, whichever is longer.

What is not covered

The warranty does not cover:

  • Consumables and accessories — liner rolls, filters, the waste mat and litter. These wear out with normal use.
  • Damage caused by pets — chewing on the cable or housing, or urination directly onto the electronics or motor housing.
  • Incorrect use — running the unit with a non-clumping, crystal or long-strip tofu litter, overfilling the chamber past the fill line, or operating it on a soft or uneven surface.
  • Liquid ingress from washing the motor housing or control board, rather than the rinsable chamber and drawer.
  • Transit damage, which is handled under the Shipping Policy rather than the warranty.
  • Modification or unauthorised repair, including opening the housing to service internal components.
  • Cosmetic wear — scratches, scuffs and discolouration that do not affect function.
  • Use of the unit in a commercial setting, such as a shelter, cattery or veterinary practice.
  • Units bought from an unauthorised reseller, or without proof of purchase.

Making a claim

  1. Email support@globalswanky.com with your order number, a description of the fault, and — this speeds things up considerably — a short video of the unit attempting a cycle.
  2. Our team will run through a few diagnostic steps with you. A good proportion of reported faults turn out to be a sensor obscured by litter dust or a drawer not fully seated, and those are fixed in minutes.
  3. If the fault is confirmed, we issue a claim reference and arrange the remedy at no cost to you, including any shipping in both directions.

Keep your proof of purchase. Your order confirmation email is enough. We can usually look an order up from the email address used at checkout, but a receipt makes it immediate.

How we put it right

Where a claim is valid we will, at our discretion, do one of the following:

  • Ship a replacement part with fitting instructions, where the fault is in a serviceable part.
  • Replace the complete unit.
  • Refund the original purchase price, where a replacement is not available.

We choose the remedy based on what gets you a working litter box fastest. Most part-level faults are resolved by shipping the part, because it avoids you having to box up and return a full-size unit.

Replacement parts

Out-of-warranty replacement parts and consumables can be ordered directly from us. Email support@globalswanky.com with your model and the part you need and we will send a payment link and shipping estimate.

Transfers and resale

This warranty is offered to the original purchaser and is not transferable. If you sell or give the unit away, the warranty does not follow it.

Your statutory rights

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state. Nothing here excludes or limits any implied warranty or consumer right that cannot lawfully be excluded, and where applicable law gives you more than this warranty does, that law applies.

To the extent permitted by law, Global Swanky LLC is not liable for indirect, incidental or consequential loss arising from the use of, or inability to use, the product. Our total liability under this warranty will not exceed the purchase price you paid.

Contact

Email support@globalswanky.com or call +1 929-255-1330. Support hours are Mon–Sat, 9:00 AM – 6:00 PM (EST).

Global Swanky LLC
5830 E 2nd St, Ste 7000 #36167
Casper, WY 82609
United States