Where we ship
We currently ship to addresses within the United States, including Alaska, Hawaii and Puerto Rico. We also deliver to APO, FPO and DPO military addresses.
We do not currently ship internationally. If you are outside the United States and would like to be notified when we open your region, email support@globalswanky.com.
Shipping cost
| Destination | Cost | Typical transit |
|---|---|---|
| Contiguous United States (48 states) | Free, no minimum order | 3–5 business days |
| Alaska, Hawaii, Puerto Rico | Calculated at checkout | 5–10 business days |
| APO / FPO / DPO | Calculated at checkout | 10–21 business days |
Any shipping charge that applies to your address is shown in full at checkout before you pay. We do not add handling fees after an order is placed.
Processing time
Orders are processed on business days, Monday to Friday, excluding public holidays. Most orders are dispatched within one business day of being placed. Orders placed after 2:00 PM EST, or over a weekend or holiday, begin processing on the next business day.
During promotional periods and around major holidays, processing can take up to three business days. If your order will be delayed beyond that, we will email you.
Delivery estimates
Delivery estimates are counted from dispatch, not from the time you place the order. The combined estimate for a contiguous US address is therefore typically 4–6 business days from order to doorstep.
Estimates are provided by our carriers and are not guarantees. Weather, carrier backlogs and address issues can extend them.
Tracking your order
As soon as your parcel is collected by the carrier, we email you a tracking number. Tracking information can take up to 24 hours to become active on the carrier's website — a number that shows no scans yet is normal on the first day.
If you have not received a tracking email within three business days of ordering, check your spam folder first, then contact us at support@globalswanky.com with your order number.
Address accuracy
Please check your shipping address carefully before completing checkout. We cannot change an address once a parcel has been collected by the carrier.
If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. A second shipping charge applies in that case, because the original free shipping has already been used.
Delays and exceptions
We are not able to control carrier delays caused by severe weather, natural events, industrial action, customs inspections or carrier network congestion. Where a delay is within our control — for example a stock issue — we will contact you with a revised date and offer you the option to cancel for a full refund.
Lost or damaged parcels
Inspect your parcel on arrival. If the outer box is visibly crushed, torn or water-damaged, photograph it before opening and email the photographs to us within 7 days of delivery.
If the unit itself arrived damaged, or if tracking shows your parcel as delivered but you have not received it, contact us within 7 days of the delivery date and we will open a claim with the carrier and arrange a replacement or refund. Claims raised after 7 days may be limited by the carrier's own claim window.
A note on parcel theft. Where tracking confirms delivery to the address you supplied, we will still help you open a carrier claim, but we cannot automatically issue a replacement. For high-value deliveries we recommend a signature-required address.
Contact
Questions about a shipment? Email support@globalswanky.com or call +1 929-255-1330. Our support hours are Mon–Sat, 9:00 AM – 6:00 PM (EST).
Global Swanky LLC
5830 E 2nd St, Ste 7000 #36167
Casper, WY 82609
United States