Talk to a human.
We are a small team and we answer our own email. No ticket queues, no chatbot loop.
support@globalswanky.com
Replies within one business day. Best for order questions, returns and warranty claims.
Phone
+1 929-255-1330
Mon–Sat, 9:00 AM – 6:00 PM (EST). Best for something urgent about an order already on its way.
Tracking your order
We email a tracking number as soon as the carrier collects your parcel. Tracking can take up to 24 hours to show its first scan — a number with no movement on day one is normal, not a lost parcel.
- 1 Check your inbox for an email with the subject line starting "Your order is on its way".
- 2 Check your spam or promotions folder if it is not there.
- 3 Still nothing three business days after ordering? Email us your order number.
Getting a fast answer
Whatever you are writing about, these three things let us solve it in one reply instead of four:
- Your order number It is in your confirmation email, and it lets us pull up everything at once.
- A short video, if it is a fault Ten seconds of the unit attempting a cycle tells us more than a paragraph can.
- What you have already tried So we do not send you back through steps you have done.